I purchased tickets from Seat Geek. The name of the ticket seller was listed as Ticket Network. I got an email from Ticket Network saying that the ticket seller was not them but some company called Song Entertainment. Okay, this is new information.
Then I noticed that my credit card was charged two times. Later in the day I get an email from Song Entertainment informing me that I need to provide them with my address as it could not be verified as correct for my credit card.
In the email, Song Entertainment provides me with two phone numbers and an email. They want me to provide my updated address via email or by calling. Okay, so I called the first number listed, and it's a voicemail. The voicemail runs all hours of the day and night. No one answers. They want you to leave your information on the voicemail.
I call the other number provided, and it rings and rings. No one ever answers.
Then I check the URL of the email they sent to attempt to go to the website. The website is parked on a Godaddy page. It is non-existent.
When I inform Seat Geek that the seller doesn't seem to be in business, they refer me to Ticket Network. Ticket Network says they can never get their own ticket seller on the phone either, but they assure me that Song Entertainment is a big time ticket seller and that they do business with them all of the time.
The Ticket Network rep goes as far as to admit that even THEY can't get Song Entertainment on the phone, that they must email to get a response. They tell me I need to email them and that they will reply.
Well, let's see, I spent 150.00 on tickets and I can't reach the person that sold them to me. Seat Geek, the aggregator can't reach them, and neither can Ticket Network, which is also a ticket aggregator. But they want me to be confident that while no one can actually reach Song Entertainment, everything is on the up and up and all I need to do is email.
I couldn't even reach Ticket Network initially because the link to their website was a deadlink.
I'd say Seat Geek should do a better job. If I wanted to buy tickets from Vinny on the street, then I would have to put up with this unprofessionalism. But I bought tickets from what I believed was a valid company.
I still have not heard anything from Song Entertainment. Left them a voicemail and called multiple times.
Review about: Ticketing Service.
Monetary Loss: $150.